Here you’ll find clear answers to common questions and useful guidance to make your experience smooth and easy.
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FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page.
About Us
Product
Support
Shipping
Who Are We?
We are the innovators behind NeuroBlade, the world’s first device that uses breakthrough technology to restore your muscles, boost blood circulation, and improve elasticity. For the first time in history, advanced recovery and performance are available in one powerful solution.
What Makes Your NeuroBlade Unique?
Exyross NeuroBlade is the world’s first 3-in-1 muscle recovery tool, combining Gua Sha scraping, Neurostimulation, and Micro-Vibration. Its ergonomic stainless-steel design boosts blood flow, relieves soreness, accelerates recovery, and improves flexibility — all in the comfort of your home.
Do you offer a guarantee?
Yes! Every Exyross NeuroBlade comes with a 30-day satisfaction guarantee — if you’re not fully satisfied, you can return it hassle-free. You also have the option to purchase an extended warranty for 1 year, 2 years, or 3 years for added peace of mind.
How Long Have You Been in Business?
For years, we focused on serving local markets in Asia, where NeuroBlade quickly gained trust among athletes and recovery specialists. In 2024, we took the next step — expanding to Europe, North America, and Australia — to share our innovation with the world and help more people unlock faster recovery and better performance.
How can I contact you for business or partnership opportunities?
To get in touch for partnerships or business inquiries, email us at business@exyross.com. Please write a clear and well-structured message — unclear or meaningless requests may not receive a response. Our team typically responds within 7 days.
What does NeuroBlade do?
NeuroBlade is a 3-in-1 recovery tool that restores muscles, boosts blood circulation, and improves flexibility. It combines Gua Sha scraping, Neurostimulation, and Micro-Vibration to relieve soreness, speed up recovery, and enhance performance — all in one device.
Can NeuroBlade help relieve muscle soreness and stiffness after workouts?
Yes! NeuroBlade combines Gua Sha scraping, Neurostimulation, and Micro-Vibration to effectively relieve muscle soreness, stiffness, and post-workout fatigue.
Is it safe and easy to use at home without professional training?
Absolutely. It has an NMES touch switch, so the device only works when in contact with your skin, ensuring safety. Its ergonomic handle and easy-to-use design make it perfect for home use.
Does it improve flexibility, circulation, and overall muscle performance?
Yes. NeuroBlade boosts blood circulation, activates muscles, and increases range of motion, helping improve flexibility, prevent injuries, and support recovery.
Can it help reduce cellulite and tighten skin?
While not a medical device, the micro-vibration and Gua Sha scraping help stimulate circulation and tissue elasticity, which can reduce the appearance of cellulite over time.
How long does each session take for visible results?
Typical sessions are 10–30 minutes per day, and with regular use, most users notice improvements in soreness, flexibility, and recovery within a few days to weeks.
What makes NeuroBlade different from other massage or recovery tools?
NeuroBlade is the first 3-in-1 recovery tool combining scraping, Neurostimulation (NMES), and micro-vibration. It has customizable intensity levels, multiple blade surfaces, and ergonomic design for precise, professional-grade recovery at home.
Does it have adjustable levels and smart features like NMES touch detection?
Yes. It has 3 intensity levels, and the NMES only activates when the blade touches the skin, ensuring targeted and safe stimulation. The hyperblade also automatically detects acupoints.
Is it suitable for travel, gym, or office use?
Yes. NeuroBlade is lightweight (227g), compact (192×147×60mm), rechargeable (1100mAh battery), and whisper-quiet, making it perfect for home, office, or travel use.
What kind of warranty or satisfaction guarantee do you offer?
Every NeuroBlade comes with a 1-year warranty covering manufacturing defects and a 30-day satisfaction guarantee, so you can try it risk-free.
How soon can I expect to feel the benefits of using NeuroBlade?
Many users notice immediate relief in muscle tension and soreness after the first session, with enhanced recovery, flexibility, and circulation becoming more noticeable after several days of regular use.
How can I contact customer support?
You can reach us by visiting the Contact page, where all the details are available, or simply email us directly at support@exyross.com. Our team is always ready to help!
What is the response time for support inquiries?
Our support team responds within 48 hours, so you’ll get assistance quickly.
What should I do if my NeuroBlade arrives damaged or defective?
No worries! Our Refund Polic y allows you to receive a full replacement if your product is damaged, defective, or lost during shipping.
Can I track my order or delivery status?
Absolutely! You can track your order on the Track Your Order page using your email or the delivery code sent to you after purchase.
How do I request a replacement or refund?
Just email refund@exyross.com. Our support team will review your request within 48 hours and guide you through the process.
Do you provide instructions or tutorials for using NeuroBlade?
Yes! Using Exyross NeuroBlade is simple, and a small guide is included in the packaging to help you get started.
Is technical support available for device troubleshooting?
Of course! For any technical issues, email support@exyross.com or visit the Contact page for all the information you need.
Can I extend my warranty or purchase additional coverage?
Yes! Warranty can be purchased at the time of NeuroBlade purchase (1 year, 2 years, or 3 years). If your warranty is about to expire, contact us at support@exyross.com to easily extend it.
Do you ship internationally?
Yes! We ship worldwide, bringing NeuroBlade to customers across the globe.
How long does shipping take?
Shipping times depend on your country, but international deliveries typically arrive within 3–7 days.
How much does shipping cost?
Shipping is completely free, no matter where you are in the world.
Can I track my shipment?
Absolutely! Track your package on the Track Your Order page using the tracking code you received after purchase.
What should I do if my package is delayed?
If your delivery is delayed by a few days, monitor it on the Track Your Order page for updates. If it’s delayed more than 14 days, email support@exyross.com with your order and tracking number. In urgent cases, our team will proactively contact you with updates.
Do you offer expedited or express shipping?
We use fast international shipping for all orders. If any delay occurs, contact support@exyross.com with your order and tracking details, and we will keep you informed.
Are there any shipping restrictions?
No — we deliver worldwide without restrictions.
Can I change my shipping address after placing an order?
If you provided an incorrect address, contact support@exyross.com as soon as possible so we can forward the correct information to our logistics partners and ensure delivery.
COULDN’T FIND YOUR ANSWER? ASK US QUESTIONS!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.